Frequently Asked Questions

We provide high-quality custom embroidery on a wide range of apparel including hats, polos, jackets, hoodies, bags, and more. Whether it’s for businesses, teams, or personal use, we deliver clean, professional stitching every time.

Minimums can vary depending on the item, but we do offer low minimum options for most embroidery jobs. Contact us with your project details and we’ll work with you.

Yes, we do accept customer-supplied garments. However, we are not responsible for damage to items not purchased through us.

We prefer high-resolution files such as PNG, JPG, PDF, or vector files (AI, SVG, EPS). The better the quality, the better the stitch result.

Turnaround time depends on order size and workload, but most orders are completed within 7–10 business days. Rush orders may be available upon request.

Pricing depends on factors like stitch count, logo size, garment type, and quantity. We offer competitive pricing and bulk discounts. Contact us for a custom quote.

Yes, the more items you order, the better the price per piece. We specialize in outfitting teams, departments, and businesses.

Yes, we can provide a stitched sample for approval before running large orders to ensure everything looks exactly how you want.

Yes, we offer shipping as well as local pickup options.

You can contact us directly to get started. We’ll walk you through product selection, design, and pricing to make the process simple and smooth.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.